Standard and upgraded schedules are different
The UK online-payments page distinguishes standard next-business-day settlement from an upgraded next-day option, subject to bank processing. Dojo’s UK hospitality page describes standard transfers from 2pm on business days and an upgrade from 7am daily. Confirm the schedule and any charge applicable to your own account; older references to other times should not be treated as your contract.
A business day is not the same as a calendar day. For planning, a Friday transaction on a next-business-day arrangement may point to Monday, or later if Monday is a bank holiday, provided it meets the relevant processing cut-off. That is an illustration, not a promise about an individual transfer.
Check your account before assuming a delay
- Which transfer option is active, and from what date?
- What processing cut-off and transaction period does the expected payout cover?
- Is the transaction completed, rather than merely attempted or authorised?
- What does the transfer record show, and which bank account is nominated?
- Have you received a request for verification or a message about the account?
New-account checks, an account-specific restriction or a bank-processing issue require the provider to investigate. We cannot see your account or diagnose a withheld transfer from a general description.
Match the transfer to the right transactions
Use the transfer reference and covered period when reconciling. Compare like with like: gross sales, refunds, other adjustments and funding deductions may be recorded differently in your reports and agreement. Ask for the breakdown instead of assuming the bank amount must equal a single day’s till total.
If daily card-sales deductions are relevant to your business, read the funding-cost example. It illustrates why sales and cash available for bills are not identical.
What to do when money appears late
- Check the live status page.
Visit Dojo service status. An incident may explain wider disruption, but no listed incident does not rule out an account-specific problem.
- Gather a concise record.
Note your merchant reference, expected settlement period, amount and transfer status. Do not send full card numbers, passwords or unnecessary customer data.
- Contact the right provider.
Use the official Help Centre for Dojo account support. If Dojo confirms a transfer was sent, ask what reference the receiving bank needs to trace it.
Time Consulting can help explain questions during an introduction, but we cannot release funds or act as Dojo’s settlement team. When changing providers, allow for the checks in our switching guide rather than spending against an assumed first payout.
Sources and method
Author: Time Consulting editorial team. Checked: .
We checked the public primary sources below and separated published product information from our practical planning suggestions. This is desk research, not a hands-on product test or a whole-market recommendation. Features, eligibility and terms can change; confirm your own written offer before committing.
- Dojo UK hospitality payments — Published standard and upgraded transfer descriptions.
- Dojo Online Payments — Current website-platform and product requirements.
- Dojo service status — Live incident information; this guide does not assert current availability.
- Dojo Help Centre — Device-specific instructions and the provider's support routes.
We may receive an introducer fee. Provider approval, pricing and contractual decisions remain with the relevant provider. Ask about a source, correction or our commercial relationship.