Understand what you already have
- Identify the legal provider and each separate agreement: acquiring, terminal rental, EPOS, software and online payments may not end together.
- Find the minimum term, renewal date, notice process and equipment-return requirements.
- Request a dated exit-cost calculation and keep the provider’s response.
- Check how you will access historic reports, deal with refunds and respond to disputes after closure.
Use your actual contract, not a competitor’s description of it. If a clause is unclear or disputed, take appropriate advice before acting on it.
Verify the new offer
Dojo advertises a potential contribution towards cancellation fees on its pricing page. Before relying on any contribution, get eligibility, evidence requirements, exclusions, amount and payment timing confirmed in writing. Do not deduct a maximum advertised contribution from your budget as though it were approved.
Read the Dojo fees and contracts guide for a complete-cost checklist. Compare the recurring cost on your own trading figures and include overlap during the changeover. Time Consulting cannot promise approval, a particular rate or savings.
Prepare a controlled launch
- Confirm approval and delivery.
A submitted application is not an active merchant account. Agree device requirements and the provider’s activation process.
- Confirm compatibility.
Ask the EPOS or website supplier to verify the exact software version and required functions. Use the EPOS compatibility checklist.
- Test with permission.
Use approved test facilities where available. For any authorised live test, check payment status, receipt, refund and reconciliation rather than repeatedly charging a card.
- Train the team.
Explain the new process, which support route to use and the agreed fallback. Schedule the change outside a critical service if practicable.
Close the old service deliberately
Verify the first transfer against the new provider’s schedule. Preserve the reports needed for accounting and disputes, using appropriate access controls. A refund relating to the old account may still need the old provider’s process: do not assume it can be moved to a new terminal.
Once the replacement is working and contractual timing is clear, send notice using the required method, obtain confirmation, and return equipment with evidence. Do not simply cancel a direct debit while charges are unresolved.
What we can and cannot do
We can discuss a Dojo introduction and help you organise questions. We are not your existing provider, cannot cancel a contract on your behalf without a separately agreed process, and cannot guarantee a seamless migration or uninterrupted service.
If the present provider is working well, the sensible result may be to stay. Compare evidence and operational effort, not pressure to switch. See Dojo settlement timing before planning cash flow around the change.
Sources and method
Author: Time Consulting editorial team. Checked: .
We checked the public primary sources below and separated published product information from our practical planning suggestions. This is desk research, not a hands-on product test or a whole-market recommendation. Features, eligibility and terms can change; confirm your own written offer before committing.
- Dojo UK pricing — Published payment plans; check the offer applicable to your business.
- Dojo documents — Current terms and fee-schedule versions, including which version applies.
- Dojo terms and conditions V2.0 (PDF) — General terms, agreement hierarchy and account conditions.
- Dojo integrated payments — EPOS connection, operating modes and supplier involvement.
We may receive an introducer fee. Provider approval, pricing and contractual decisions remain with the relevant provider. Ask about a source, correction or our commercial relationship.